Technical services

Pre-sales technical services

● Our professional sales engineers understand customer needs, analyze customer's ultimate goals and scope, and develop technical solutions and project plans.

● According to the technical plan and project plan, arrange technical personnel to communicate and coordinate with customers to deepen the project twice.

●Evaluate and feedback on the rationality and feasibility of the technical solution, collect customer opinions and suggestions, and carry out continuous improvement and optimization.

We provide a full range of technical services, providing customers with professional services from project planning, design, implementation, operation and maintenance to equipment training, etc., to help customers achieve business goals and values. If you need urgent technical service, our certified service engineers will provide you with timely support and solve the problem. We provide tools and expertise to help customers solve problems in the operation and maintenance process.

After-sales technical service

Providing high quality and reliable technical support to our customers is our top priority. Our after-sales technical team is composed of experienced engineers with extensive professional knowledge and skills to solve various technical problems encountered by customers in the process of using our products. We are committed to quickly respond to customer needs, through a variety of communication methods such as telephone, email and online support platform, to provide customers with a full range of technical support. Our after-sales technical service includes not only troubleshooting and repair, but also training and consulting to help customers make the most of our products and provide customized solutions to meet their specific needs. We always take customer satisfaction as the orientation, continuously improve our service quality, and ensure that customers get the best technical support and user experience in the process of using our products.

Services and support